REFUND POLICY

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item must be in the original packaging.


Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. 

 

If you have any questions on how to return your item contact us.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

0044 7768884946

or send us an email to:

info@thesecretcabin.com

FAQ

How do I track my order?

 

Dependant on the c ourier system you have paid for, we will ensure the Courier tracking number is sent to you via email

 

 

What are your delivery options?

 

We currently use all nationwide courier services and the Post Office.

'Celebrating life and laughter and making it all a little easier.'

charlie@thesecretcabin.co.uk